Key Shipping Details
- Shipping Cost: Free
- Order Preparation: 0 to 2 business days
- Transit Time: 8 to 10 business days after dispatch
- Shipping Cut Off Time: 4:00 PM (GMT-5)
Order Timing and Preparation
Orders submitted before 4:00 PM (GMT-5) are handled according to the stated preparation schedule. Orders submitted after 4:00 PM (GMT-5) are handled on the following business day where applicable.
Orders are prepared for dispatch within 0 to 2 business days. Preparation takes place before the order is dispatched, so this period should be considered separately from transit time.
Transit and Delivery
After an order has been dispatched, transit takes 8 to 10 business days. Transit time begins after dispatch and is separate from the order preparation period. Actual delivery dates may be affected by carrier schedules, local conditions, or other circumstances outside our control.
Shipping Costs
Shipping is provided free of charge. No minimum purchase requirement for free shipping has been provided.
Order Handling and Tracking
After an order is placed, processing begins according to the applicable preparation timeframe. Tracking details are made available after dispatch, allowing you to check the shipment’s progress while it is in transit.
Delivery Delays
If your order has not arrived by the end of the stated transit period, please allow up to 2 additional business days for delivery. If the order still has not arrived after that additional period, contact customer service so the shipment can be reviewed and assistance can be provided.
Order Cancellation
To request an order cancellation, please contact customer service as soon as you are able. A cancellation may be requested before processing or dispatch has started. Once an order has entered preparation or has already been shipped, cancellation is no longer available. After delivery, the applicable return process must be followed.
Damaged or Wrong Items
If your order arrives damaged or contains an item different from the one ordered, please contact customer service and include clear photographs documenting the issue, along with photographs of the packaging where relevant. Please also provide the relevant order information so the situation can be reviewed and an appropriate resolution arranged.