Returns Overview
- Return Period: 30 days from receiving the order
- Restocking Fee: None
- Refund Timeframe: Within up to 7 days after approval
- Return Shipping: Paid by the customer
Eligibility for Returns
Customers may request a return within 30 days of receiving their order. Items should be unused and unworn and should be returned with their original packaging and tags where applicable. Return requests submitted after the 30 day period cannot be processed.
There are no store specified return exceptions. To begin a return, contact customer service with your order details and a short explanation of the return request.
Starting a Return
Once your request has been received, it will be reviewed. If the return can proceed, instructions for sending the item back will be provided. Please follow those instructions and package the item appropriately so it is protected during transit.
Return Shipping
Return shipping costs must be covered by the customer. Return shipping costs are not covered or reimbursed by Flazero. When sending a return, using a shipping service that provides tracking is recommended so the shipment can be followed during transit.
Refund Handling
After the returned item is delivered, it will be reviewed against the return conditions. Once the return has been accepted, the refund will be sent back to the payment method used for the original purchase within up to 7 days.
Approved returns are not subject to a restocking fee. If you do not receive an approved refund within the stated timeframe, please contact customer service so the matter can be reviewed.
Exchanges
If you would prefer an exchange, contact customer service within the applicable 30 day return period. Available exchange options and the next steps can then be discussed. An exchange method or specific item availability cannot be promised in advance.
Order Cancellation
For order cancellation requests, please reach out to customer service at the earliest opportunity. A cancellation can generally be requested before the order enters processing or shipping. Orders that are already being prepared or have been dispatched are no longer eligible for cancellation. Once the order has been delivered, the relevant return procedure will apply.
Damaged or Wrong Items
Should your order arrive damaged or contain an item different from the one ordered, please contact customer service and include clear photographs that document the issue.
This Return and Refund Policy is written in accordance with the Terms of Service.